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Martyn’s Law Compliance: What It Means for UK Businesses and How Citytalk Group Can Help

Introduction

In an increasingly uncertain world, the need for proactive safety measures in public spaces has never been more urgent. The tragic events of the Manchester Arena bombing in 2017, which took the life of 22-year-old Martyn Hett among many others, shocked the nation and revealed significant gaps in venue security and preparedness. In response, the UK Government introduced Martyn’s Law, formally known as the Terrorism (Protection of Premises) Act 2025.

Martyn’s Law represents a seismic shift in how public premises are expected to manage the threat of terrorism. It legally mandates that venues take proportionate steps to protect the public and ensure preparedness for terrorist threats. For business owners, venue operators, and facility managers, understanding and complying with this law is not optional—it’s a legal and moral obligation.

This guide provides a comprehensive overview of Martyn’s Law, including its key requirements, implications for businesses, and how Citytalk Group is positioned to help you stay compliant, secure, and prepared.

What Is Martyn’s Law?

Martyn’s Law is a piece of UK legislation designed to improve public safety by ensuring that operators of public venues and spaces implement necessary measures to prepare for, and respond to, terrorist threats. It is part of a broader strategy to prevent terrorism and protect people in crowded and high-risk environments.

The law is named after Martyn Hett, a young man who lost his life in the Manchester Arena bombing on May 22, 2017. Following the attack, Martyn’s mother, Figen Murray, became a leading campaigner for improved security at public venues. Her tireless efforts led to this new legislation, which aims to ensure that lessons from past tragedies are not forgotten.

The law places obligations on venues and event organisers to consider the risk of a terrorist attack and take “reasonably practicable” steps to reduce those risks and improve emergency readiness.

Who Does Martyn’s Law Apply To?

Martyn’s Law applies to public premises and events that meet specific thresholds in terms of capacity and type of use. It introduces a tiered system of compliance based on the size and risk profile of the premises:

1. Standard Tier (200+ capacity)

Applies to public premises and events that can hold 200 or more people. Examples include:

  • Retail shops and shopping centres

  • Pubs, bars, nightclubs

  • Churches and places of worship

  • Medical clinics and small hospitals

  • Leisure centres

  • Community halls

  • Office buildings with visitor access

2. Enhanced Tier (800+ capacity)

Applies to higher-risk, larger premises, including:

  • Stadiums and arenas

  • Large entertainment venues

  • Conference centres

  • Major transport hubs

  • Larger hospitals or university campuses

  • Major event spaces and festivals

Key Legal Requirements Under Martyn’s Law

The scope of requirements under Martyn’s Law varies depending on whether the premises fall under the Standard or Enhanced tier. However, both tiers are expected to take proportionate and meaningful steps toward preventing, mitigating, and responding to potential terrorist threats.

Standard Tier Requirements (200+ Capacity)

  • Basic Terrorism Risk Assessment
    Identify vulnerabilities and develop simple security improvements that reflect the nature and risk level of the premises.

  • Staff Awareness Training
    Provide all staff with basic counter-terrorism knowledge to help identify suspicious behaviour and respond appropriately during incidents.

  • Incident Response Plan
    Create a clear, easy-to-follow plan that outlines what to do in case of an attack or emergency. It should be known and accessible to all relevant personnel.

  • Routine Reviews
    Regularly update your risk assessment and response plan to reflect changing threats and operations.

Enhanced Tier Requirements (800+ Capacity)

  • Comprehensive Risk Assessments
    These go beyond standard assessments and require a detailed understanding of potential vulnerabilities, threat profiles, and emergency procedures.

  • Detailed Security Plan
    Implement a robust, tailored security plan that includes crowd management, access controls, surveillance systems, and emergency protocols.

  • Advanced Staff Training and Simulation Drills
    Staff must be well-prepared to respond under pressure. Regular training and simulated exercises are required.

  • Coordination with Emergency Services
    Establish communication channels with local police, fire services, and other emergency responders. Ensure plans are integrated and regularly tested.

  • Information Sharing
    Share risk information, incidents, and updates with relevant authorities and stakeholders as part of a broader security strategy.

Why Martyn’s Law Matters for Your Business

For many businesses, Martyn’s Law introduces new responsibilities that may require changes to daily operations, staff training, infrastructure, and budget allocation. But the law isn’t just about ticking boxes—it’s about creating a proactive security culture that saves lives.

Legal Compliance

Martyn’s Law will become a mandatory requirement, meaning non-compliance could result in legal penalties, including fines or potential closure of non-compliant premises.

Corporate Responsibility

Beyond legality, this law speaks to corporate and ethical responsibilities. Businesses that host members of the public must take accountability for their safety. Demonstrating a commitment to public safety builds trust and enhances your organisation’s reputation.

Risk Reduction

The consequences of a terrorist attack extend beyond physical harm—they can include lasting reputational damage, litigation, operational disruption, and financial loss. Implementing Martyn’s Law helps mitigate these risks.

How Citytalk Group Can Help You Comply with Martyn’s Law

At Citytalk Group, we are committed to supporting businesses in making public spaces safer and more secure. We specialise in helping organisations understand and meet the requirements of Martyn’s Law through a tailored, end-to-end approach.

Our Core Services

1. Security Risk Assessments

We carry out detailed evaluations of your premises to understand the specific vulnerabilities and threat vectors. Our assessments are designed to align directly with Martyn’s Law standards.

2. CCTV Monitoring Solutions

Our high-definition CCTV systems provide 24/7 surveillance. With remote access, facial recognition, and real-time alerts, our technology is tailored for both standard and enhanced tier compliance.

3. Access Control Systems

Control who enters and exits sensitive areas of your premises. Our access control technology includes smart cards, biometric entry, door-locking systems, and emergency override protocols.

4. Intruder Detection Systems

Detect unauthorised access instantly. Our motion sensors, door/window alarms, and perimeter protection technologies help provide early warning signs of a potential threat.

5. Public Address and Intercom Systems

Effective communication is essential during emergencies. We install and maintain PA systems and intercoms that allow for fast, clear, and reliable instructions to staff and visitors.

6. Vehicle Tracking & Management

For enhanced-tier premises, we offer vehicle monitoring systems to keep track of where vehicles are, who’s using them, and what they’re carrying—helping to reduce the risk of vehicle-based attacks.

Our Full-Service Support Model

Citytalk Group doesn’t just provide products—we provide peace of mind. Our full-service model ensures that you receive end-to-end support in your journey toward compliance:

  • Consultation & Planning
    We begin with a discovery phase to understand your business, premises, and risk profile.

  • System Design & Installation
    Custom solutions designed to meet your tier-specific requirements under Martyn’s Law.

  • Staff Training & Drills
    We train your team in both theoretical and practical aspects of emergency preparedness.

  • Ongoing Monitoring & Maintenance
    We offer support contracts and updates to ensure your systems remain effective, reliable, and compliant.

  • Audit & Documentation
    We help you maintain the necessary documentation and evidence for compliance inspections.

What Sets Citytalk Apart?

  •  15 Years of industry experience

  • Tailored services to match specific legal obligations

  • Accredited installation and service teams

  •  24/7 support and emergency response integration

  •  A customer-first approach built on trust, clarity, and safety

Take the Next Step Toward Compliance

Martyn’s Law is coming into force in 2025—and preparation starts now. The sooner your business acts, the easier and more cost-effective it is to become compliant.

Whether you run a concert venue, a place of worship, a shopping centre, or a healthcare facility, Citytalk Group is here to support you every step of the way.

Learn More

For full details on Martyn’s Law, visit the UK government’s official page here.

Let Citytalk Group help you prepare your business, protect your people, and comply with the latest UK security legislation.

Download Our Guide

For access to our FREE guide on Martyn’s Law, please download here.