The demand for fast and reliable broadband services has never been greater. Choosing the right business broadband provider can be a daunting task, with a wide range of options available. However, with the right guidance, you can easily find the best business broadband option in your area.

In this comprehensive guide, we’ll explore the key factors to consider when selecting a business broadband provider and highlight the benefits of getting this decision right.



Things to Consider When Choosing Business Broadband


When selecting a business broadband package, there are several factors and features that you need to consider. Here are some of the key things to keep in mind:


Internet speeds


There is a vast range of internet speeds and services out there, from fast to superfast and ultrafast. Choosing the speed of your internet connection will depend on your data usage. For example, if you’re a contact centre using IP phones and video conferences, you’ll need very high speeds and bandwidth to keep daily communication running smoothly. If you’re a smaller team with less intensive requirements, it might be worth looking for a more cost-effective option.


Download and upload speeds


Different types of broadband connections will offer different downloading and uploading speeds. Equal download speeds are referred to as ‘Symmetrical’ connections. For businesses that handle a lot of data and file sharing, this may be necessary. You can access these symmetrical connections through a leased line.


Service Level Agreement


An SLA is a contractual agreement between a service provider and its customer that outlines the level of service that the provider will deliver. Look for a business broadband provider that offers a comprehensive SLA with guarantees for uptime, response times, and fault resolution.


Scalable Solutions


As your business grows, so does your need for bandwidth. Ensure that the business broadband provider can provide scalable solutions that can meet your growing needs. It’s worth planning ahead before settling with your connection choice.


Support and Customer Service

Technical issues can occur at any time, so it’s essential to have reliable customer support that can help you troubleshoot and resolve problems quickly. Look for a business broadband provider that offers great support and has a reputation for excellent customer service.


Different types of business broadband



Fibre to the Premises is a type of broadband that uses fibre optic cables that are routed directly to your site. This connection provides one of the fastest speeds available, with the ability to reach up to 900mbps. It’s an excellent option for larger sites that require instant loading times and high calling speeds.




Single Order Generic Ethernet Access is a broadband service that offers the same performance and data levels as traditional Fibre to the Cabinet (FTTC) lines but without the need for a traditional phone line. With SOGEA, you can expect reliable connections that minimise downtime and speeds of up to 80mbps.


Leased Lines


For businesses that require ultra-fast and reliable connections with zero downtime, a leased line may be the way to go. These dedicated lines are tailored to your business and routed directly to your site. While leased lines can be more expensive than other types of broadband, they offer faster speeds and greater reliability, making them an ideal option for businesses that rely heavily on their internet connection.


CityTalk Business Broadband Services


We understand the importance of fast and reliable internet connectivity for businesses, and it’s in our interest to find you the very best service. That’s why we offer a portfolio of business broadband services that can meet your needs.


Here are some reasons to choose our services:


Comparing the best deals


We work with the top internet providers to get you the very best deal. Our account managers will work closely with you to find out exactly what you need. We’ll consider your business requirements, your budget and your area. We aim to take the heavy lifting out of comparisons so that you can focus on what’s important to your business.

Proactive Monitoring


We will supervise and monitor your service to assess how your connection is doing. In the event that we encounter any faults, we’ll get right on it. Our team of experts will be able to detect a problem before it happens and prevent it, ensuring that your business stays connected and productive.

Experienced Experts


Our engineers have a wealth of experience in installing many different types of broadband connections in remote and compromising areas. They can work closely with your IT department to ensure that you can get set up with minimal downtime. Our engineers can be on hand when you need support, our customer service team is always just a phone call away.

Remote Access


We offer a router access service, so we can make changes to your router as and when you require it. This means that if you need to add a new device to your network or change your router settings, we can do it remotely, saving you time and effort. Additionally, if your router stops working, we may be able to change settings and fix it for you remotely, ensuring that your business stays connected.


Router Replacement


We offer the very best internet routers, but in the unlikely event that your router fails, we offer a completely free, same-day replacement. This ensures that your business experiences minimal downtime, and you can get back to work quickly.


Choose CityTalk Business Broadband


Choosing the right business broadband provider is essential for the success of your business. CityTalk can get you connected. With us, your business will be in safe hands and we’ll treat it like we would our own.

To check out what kind of business broadband options are available to your business, get in touch. Head to our contact page for more info.