Support from Citytalk can come in all shapes and sizes. Whether it’s as simple as changing the name on an extension, to recovering a lost file on a computer or configuring an entire new telecoms system; the dedication the team have to resolving any issue large or small is unchanging. But it might be helpful for us to explain why they might be the perfect team to have on your side and the benefits that come with this service.
Each of our team ensure that the customers concerns are at the centre of their work. This means taking the time to understand the problem, discuss these with you and even talk through solutions there and then if possible. We’re dedicated to making sure our Support Team is continuing to develop in their learning and training. Investing in people is really important to us. This can only mean a better and more informed service for our customers, with a greater bank of knowledge and skills. Whether it’s in support of your phone systems or IT we have trained technicians to look at these.
It’s always nice to know that when something goes wrong you’ll be greeted by someone who does care and want to help. A dedicated technician that you can trust to do all they can to help. But we’re also honest when it comes to the severity of the issue and our time frames. We want you to be as informed at the start of a call with us as possible. Clear and supportive is something we constantly work towards.
We always start as we mean to go on. We know how concerning a problem with your systems could be. Now imagine not hearing from anyone on how they’re trying to fix this. This won’t happen with us. We want to make sure you are kept updated throughout our service, even if it is simply to say that something is now with a 3rd party to resolve. We’ll endeavour to make sure we keep jargon to a minimum, not everyone will know the terms used in the business
We’ll make sure we call you to let you know we’ve received your concerns and are looking into it. At this stage we’ll make our service level agreements nice and clear for you. We’ll work through a number of processes to ensure we resolve your issues as soon as possible. If the issue becomes more complicated we’ll let you know, as well as our plans of investigation. If it has to be passed to a 3rd party to look into then we will continue to chase them and keep you updated.
